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Showing posts with label customer. Show all posts
Showing posts with label customer. Show all posts

Monday, October 22, 2007

How To Turn NO Into YES?







Find out why a customer resists your sales pitch and you will know how to win him over.
Are you having customers always saying NO to you? Common reactions like "You're too expensive" or We already deal with someone else" or "I don't agree with you".
Dealing with resistance is one of the biggest challenge in our daily life, not just in business dealings. Have you ever wondered why you meet with resistance and how to overcome it? Is it all lost?
Find out exactly what your potential customer means when he says "No", you have a much better chance of nailing a "YES" eventually.










Cheers to Your Financial Freedom!

Lay Peng







Monday, September 10, 2007

What Drives Customers To Buy?

Clinch the sale by understanding your customers. What makes your customers tick and the new value drivers of consumer spending?











In Today Sales Arena, innovation, quality service and a respected brand are simply prerequisites. You, the sellers must also unlock the own value-creating talents.Buyers are now willing to pay a premium not for product expertise but for the sales expertise; not for features, but for the insights that cannot be tapped in any other than through the buying experience itself.This buying experience is about insight and self discovery.

Thursday, August 23, 2007

Understand Your Customer











When was the last time you met and deal a difficult customer?


The most important thing to realize how to deal with upset customer whether internal or external is not pinpoint the mistakes made. It is vital to deal with his feelings, then deal with his problem. Upset customers are liable to have strong feelings when you, your product or service lets him down. He will probably wants dump these feelings to you.


For Your Financial Freedom,
Lay Peng