Understand Your Customer

When was the last time you met and deal a difficult customer?

The most important thing to realize how to deal with upset customer whether internal or external is not pinpoint the mistakes made. It is vital to deal with his feelings, then deal with his problem. Upset customers are liable to have strong feelings when you, your product or service lets him down. He will probably wants dump these feelings to you.

For Your Financial Freedom,

Lay Peng